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Appointments
Before you book an appointment
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please make a selection to reveal who's best to deal with your condition.
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Requesting an appointment
You can request an appointment with a doctor or other healthcare professional online (Monday to Friday) during opening times:
- contact us online
- phone us on 020 8510 4490
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
We welcome referrals and contact from hostel/shelter staff, pharmacists, healthcare providers, social care workers, providers of soup kitchens, anyone who has a concern about someone they know.
The Greenhouse Practice shares premises with Hackney Housing officers who offer sessions throughout the week.
We work closely with social care workers in identifying homeless people, developing comprehensive care plans, work towards reducing rough sleeping, reducing emergencies admissions, and worsening medical conditions.
We are involved in the teaching and training of other health professionals to better understand the needs of homeless people.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Nurse or healthcare assistant appointments
You can request a routine appointment online with a nurse or healthcare assistant up to 2 weeks in advance.
We will respond to requests within 4 hours during opening times.
You can also:
- phone us on 020 8510 4490
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
To cancel your appointment:
- Cancel by contacting us online
- Phone us on 020 8510 4490
- Reply CANCEL to your appointment reminder text message
Out of hours
Enhanced access
Ask at reception for enhanced access information
Life threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent but not life threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.